When will my items be shipped?
Out of stock: Because products are hand made, they take some time to create. When items are out of stock, we don’t take it off the site, but put the item directly into preorder. Please check the item description, which will say when it’s expected to ship.
In Stock: If an item is in stock, it typically ships within 5 days and arrives within 5 days of shipping.
I paid for rush shipping, but my product still isn’t here.
Please make sure your item is not preordered before paying for rush shipping! If it preordered, your item will be shipped once it has been made.
If your item is in stock, it could take up to five days for processing and packaging before it’s shipped with three-day shipping.
Where can I find tracking info?
Please go to the product page to make sure that your selection is not a preorder item. If it is, see above for the preorder process.
If your item is not preorder, you will receive a text or email with tracking information once your item ships.
I got my basket and it isn’t exactly like the picture. Can I have a refund?
All of our products are handmade and will not look exactly like the picture. Every product page has a disclaimer related to the handmade nature of our items. The beauty of handmade is that each piece is unique. We try as hard as possible to stay within the parameters of what is advertised. That said, we want our customers to love their products. If you aren’t happy, we will provide a refund as store credit. View our return policy here.
Where can I find your return policy?
Find the return policy and shipping information here.
I love your products and I have a storefront! Do you sell wholesale?
Thank you for your interest, but we do not wholesale at this time. We are a direct to consumer brand, with energy focused on our customers.
Do you have a physical location?
We do not. We have a studio, but it’s not a place where people can shop. If you’re located in St. Louis, you can request to pick up your purchased item and we will be in touch to arrange a time.
How can I get on your mailing list?
It’s simple! Scroll to the footer of expeditionsubsahara.com and enter your email address where it says “Join our mailing list.”
Is this a black owned business? Can you send me a picture or prove it?
Yes. The founder is black and all artists are black and female. To learn more about our founder, please visit us here.