FAQs

If your item is in stock, it could take up to five days for processing and packaging before it’s shipped with your selected shipping method.  When your order ships, you will receive a shipping confirmation email with the tracking number. Changes or cancellations to your order can not be made after 24 hours. 

Please note that some of our products are hand to order, they take some time to create. Please check the item description, which will say when it’s expected to ship. 

We do not offer a rush shipping option at checkout. Please make sure your item is not preordered, backordered, or made to order! If it is, your item will be shipped once it has been made. 

If your item is in stock, it could take up to five days for processing and packaging before it’s shipped with your selected shipping method.  

You will receive a text or email with tracking information once your item ships. If you did not, please check your spam folder. 

We currently ship within the United States, as well as the US Virgin Islands, Australia, Canada, England, France, Italy, and Portugal.

We do not. For orders over $200, shipping is free. 

Once the order has done through, we can not change the billing address on your order, as it is tied to your payment method. If there is an issue with your order, we will let you know. Otherwise, you are all set. 

Please reach out to UPS immediately! If your package was misdelivered, it’s easier to get it corrected the sooner you call or speak to a service representative. Mis-deliveries and lost packages are UPS issues and need to be handled through UPS. Once we ship the order, it is largely out of our hands. Unfortunately, we cannot ship new products while waiting for a resolution from UPS. 

Find the return policy and shipping information here. 

We do not. We have a warehouse, but it’s not a place where people can shop. It is located in St. Louis. 

It’s simple! Scroll to the footer of expeditionsubsahara.com and enter your email address where it says “Join our mailing list.” 

Yes. Our founder is black and all artists are black and female. To learn more about our founder, please visit us here. 

Expedition Subsahara is not a member of any of the national fair trade organization. That said, we have always prided ourselves on being an ethical business. What that means for us is employing weavers who are paid a livable wage to create their craft, supplying materials- from water to grass and binding materials, and covering travel and any other necessary expense for our weavers to work in a safe and clean environment. We do not use child labor for our products and we strive to reinvest into the communities where our weavers live. 

We pay our weavers hourly, with wages based on regional costs of living — just like many American businesses and industries. Weavers get paid each month based on the number of hours they work, not on production. 

All of our weavers are from a region of Senegal, West Africa, where weaving is the predominant way of life. While nearly everyone can weave, each has their own specialties and not everyone can make every single piece in our collection. 

No. We are a socially-driven enterprise on a mission to build a STEAM (Science, Technology, Engineering, Arts, Math) school in Senegal. Learn more about our mission.

Twenty percent of profits goes directly into the school fund. Learn more. 

Because they’re constructed with natural materials, Expedition Subsahara baskets don’t tend to get dirty. Let’s say you drop something on your basket, just use as little water as possible to wipe it off (if needed) and let it sit until it dries. Do not soak your basket or let it sit in direct sunlight for prolonged periods. This will damage and/or ruin your basket. 

Baskets are inspected carefully before shipping and broken binding is clipped. However, if a piece is missed, this is not considered damage. Please clip the piece and continue enjoying your basket.

It depends on your basket! See the product page for approximate dimensions and start dreaming of all the things you can store in your beautiful, happy basket.

Each basket and lid are created for one another and don’t fit other baskets. The sizing is checked before shipping to ensure the lid fits. However, because the lids are removed and placed inside the basket during the shipping process (for more efficient packing), the top may move slightly and make the lid tight initially. The top of the basket can be stretched and will naturally become looser over time. This is not considered damage and we can not authorize returns for these baskets. 

Each basket is made by hand and variations occur in the colors used in the basket and handles. We don’t guarantee certain colors or the omission of colors in any rainbow basket. If the basket is postmarked for return within the 14 day return window, we will provide store credit minus a 10% restocking fee and shipping costs, if applicable, even if you qualified for free shipping initially. 

No worries! The baskets are reinforced and this does not make them any less functional. You can just feed it through the coil to the inside and snip it, or snip it from the front, and continue enjoying your basket.

Sizes listed online are approximate and your basket may be slightly larger or smaller than what is listed. We can not authorize an exchange based on the dimensions not being exact, nor can we guarantee exact measurements. This is the nature of handmade items. 

Please measure your space and make sure you select the right basket size. If you want to exchange your basket for the next size up, a restocking will be assessed. Shipping is your responsibility in these exchanges.

Pricing information is not included on shipping slips, which serve as a gift receipt if an exchange needs to be made.