RETURNS

Returns

We want our customers to be completely satisfied with their purchase. If you are unhappy for any reason, we accept returns for store credit within 30 days of delivery. Products must be unused, unwashed, and in their original condition with the tag and packing materials included.

All returns, including exchanges, will be processed as store credit, which can be used at any time and doesn’t have an expiration date. We do not offer cash refunds or cancellations after 24 hours from the original purchase date.

You may label the package yourself and ship it to using the shipping provider of your choice to: 

Expedition Subsahara
830 Fee Fee Rd. 
Maryland Heights, MO 63043

You do not need an RMA (Return Merchandise Authorization) form. 

Please provide a tracking code for returns so that proof of delivery can be verified. No returns or exchanges will be processed after 30 days have passed.

Once your item is returned to us, please allow 7 business days for processing. You will receive an email with a gift card code to be used as store credit. 

Cancellations

Orders may be canceled only within 24 hours of original purchase. To cancel an order, please contact us at info@expeditionsubsahara.com. Once an order has shipped, it cannot be canceled. Please see instructions above for a return. 

Please note that after 24 hours of ordering one of our made to order storage baskets, the creative process begins and all cancellations are refunded as store credit.

All sales or discounted items are final.

Damages 

Damage sometimes occurs in the shipping process, though we do our best to make sure all items arrive in perfect condition. 

If you happen to receive a damaged item:

• Report it within 48 hours of receiving the item. Please email info@expeditionsubsahara.com right away. 
• Include photos or a video of the damage with your email. We will arrange replacement or return of the damaged item. 

Each basket is made by hand and variations occur in the colors used in the basket and handles. We don’t guarantee certain colors or the omission of colors in any basket. Handmade product by their nature are not "perfect" but those imperfections are what makes them special and are not considered damage. 

Final Sale

All discounted products and sample sale goods are final sale. We don’t often have sales or offer discounts, but when we do, those items are final sale.

Our annual sample sale is one of our most popular times of the year. We offer limited edition and small batch items with deep discounts. These items are either samples we chose not to carry or goods that were used in shoots. As such, some items may have minor damage that would not impact its use. 

All sample sale items are final. No refunds, exchanges or price adjustments will be made.

Thank you!

We sincerely appreciate your support and hope you enjoy all of your beautiful Senegalese finds. Stay Colorful.