Love at first sight when I saw these baskets from expedition subsahara and had a hard time choosing one. Wish I could buy more as they’re the work of art and the craftsmanship is outstanding, beautiful color combinations, designs and very sturdy, not flimsy, but best of all, knowing my purchase help these hardworking women earn a decent living wage is a win win purchase.
I must have 4 baskets and 1 yellow serving tray with built in handles which also hangs on the wall that i have purchased from you for the last 3 years. I have had to move several times in order to stay close to my children's families. Moving is quick and easy with the help of your baskets and they look beautiful in any size room, keeping it nice and organized , as well. I just pack the baskets with clothing, books, etc. We wrap them shut and away we go.
The basket is nice and the pattern is as expected. Unfortunately, I ordered a medium but got a basket with the exact dimensions of the size small. When I reached out (with pictures showing the measurements), I was told that there is variation in size to be expected due to the hand-made nature. Sure, but I got the *exact* dimensions of a size small basket but paid for a medium. This is not a half-inch or inch difference. According to the posted sizes I made my decision on, this is a difference of 5 inches in height and 2 inches in diameter. The basket I received doesn't fit my needs b/c of the size discrepancy, but the company didn't offer any help so I will keep it or gift it and just won't buy from here again. Overall, bit of a disappointing experience, sorry to say. :(
Thank you for sharing your thoughts with us. We completely understand how important size is when choosing a basket, especially when it’s for a specific purpose.
After reviewing the photos and measurements you provided, the basket you received does fall within the 2-inch variation allowance noted on our site due to the handmade nature of our products. Each piece is individually crafted by our artisans without molds or machines, so some variation in height and diameter is expected and is part of what makes every basket unique.
Based on your measurements, you did receive a medium size; a small basket would be noticeably smaller. That said, we appreciate your feedback and will work on making our size guidelines even clearer to help customers better visualize the differences.